Skip to content
Voxiora
Start free

Every enquiry captured, discreetly.

Voxiora greets callers in your firm's tone, captures the facts of a new matter, checks for deadlines and books a consultation with the right lawyer. It never gives legal advice.

Build your assistant in 5 minutesSee pricing

A call, for example

Illustrative scenario

CallerHello, I run a small business and a customer is refusing to pay a large invoice. Can someone help?

VoxioraI can arrange a consultation. Have you sent the customer any formal reminders so far?

CallerTwo reminders, and no reply to either.

VoxioraThank you. Mr. Ferreira handles commercial disputes and has Monday at 10:00 available. Shall I book it?

Consultation booked · Mon · 10:00 · Unpaid invoice dispute · Mr. Ferreira

Does this happen to you?

  • Nobody free to pick up

    When lawyers are in meetings or in court, a new client with a deadline reaches a ring tone.

  • Matters you would decline anyway

    Enquiries outside your practice areas still take a partner's time to turn away.

  • The first call sets the tone

    A prospective client judges the firm by how that first call is answered.

How a law firm's phone works against it

Legal work depends on uninterrupted time: client meetings, hearings, drafting and calls that can't be cut short. New enquiries don't respect that schedule. They arrive mid-meeting or late in the afternoon, often from someone who has just received a letter and wants to know who can help before a deadline passes. If nobody answers, that person keeps dialling until another firm picks up. At the same time, partners don't want their focus broken by enquiries the firm would decline anyway.

Voxiora answers in the manner you set, from the greeting to the way it addresses callers. It asks your intake questions, records the area of law, the caller's role and any dates that matter, and books a first consultation with a lawyer who practises in that field. It is instructed never to offer legal opinions. Existing clients are put through to the right person, or leave a detailed message when that person is unavailable.

Typical calls to a firm, and how Voxiora responds

  • Caller

    “I've received a letter before action. What should I do?”

    Voxiora

    Does not advise. It records the matter, the date on the letter and any deadline, then offers the earliest consultation with a lawyer in that area.

  • Caller

    “Do you handle probate?”

    Voxiora

    Checks the practice areas you have listed. If probate is among them it books a consultation; if not, it says so politely so the caller can look elsewhere.

  • Caller

    “What does a first meeting cost?”

    Voxiora

    Explains the fees and terms you publish. On the Business plan and above it can send a payment link for a paid consultation before the call ends.

  • Caller

    “I'd like an update from Ms. Adeyemi on my case.”

    Voxiora

    Puts the call through according to your rules, or takes a message with the client's name, reference and the best time to call back.

  • Caller

    “Which documents will you need from me?”

    Voxiora

    Reads out the list you have set for that type of matter and includes it in the confirmation text.

  • Caller

    “My hearing is on Thursday and I can't reach anyone.”

    Voxiora

    Treats the call as time-sensitive, transfers it under your rules or books the first free slot, and on the Pro plan and above sends an alert to your team.

What Voxiora takes care of

  • Takes down the essentials of a new matter using your intake questions
  • Books first consultations with a lawyer who practises in that area
  • Puts existing clients through, or takes a message with their reference
  • Explains your fees, the areas you cover and what to bring

Tools Law firms connect

  • HubSpotvia Zapier / Make / n8n
  • Salesforcevia Zapier / Make / n8n
  • Zapier

Get a test call in 30 s

Enter your number and Voxiora calls you within seconds. Talk to it like a customer would.

Who should call you?

Sample call: a separation enquiry, handled with care

Illustrative only. The firm, lawyers and timings are invented; your assistant asks your own intake questions, never gives legal advice and opens every call with the AI disclosure.

Illustrative scenario

  1. VoxioraWhitcombe Legal, you're speaking with Nova, the firm's AI assistant. How may I help?

  2. CallerHello. My partner and I are separating, and I need to understand where I stand with the house.

  3. VoxioraI'm sorry you're going through this. I can't advise on your situation, but I can arrange a consultation with one of our family lawyers. Has either of you started formal proceedings yet?

  4. CallerNo, nothing formal so far.

  5. VoxioraThank you. Ms. Adeyemi handles separation and property matters. A first consultation lasts an hour, and she has Wednesday at 14:00. Would that suit you?

  6. CallerYes. Is there anything I should prepare?

  7. VoxioraIf you have them, please bring the property documents and an overview of your joint finances. I'll text you the time, the address and that list now.

Consultations, handovers, evening enquiries and texts for a firm

  • Consultations matched to expertise

    Each lawyer's Google Calendar is linked to the areas they cover. Voxiora books first consultations only with the right person and only for the length you set, then confirms the details to the caller.

  • Transfers and messages for clients

    Existing clients reach their lawyer or assistant following your rules and office hours. When the line goes unanswered, Voxiora takes a full message with the reference and a preferred time to call back.

  • Enquiries in the evening

    Someone who opens a worrying letter at nine at night can still describe the matter and book a consultation. Time-sensitive enquiries are flagged, so the morning starts with what can't wait.

  • Texts, and payment where needed

    The caller can receive a text with the time, address and documents to bring. On the Business plan and above, a secure payment link (Stripe Connect) can be sent for paid consultations.

Preparing Voxiora for your firm

  1. Step 1

    Start with your website

    Enter your firm's website. Voxiora drafts the greeting and knowledge base from your practice areas, team and contact details.

  2. Step 2

    Link lawyers to their areas

    Connect each lawyer's Google Calendar, note the matters they take on and set the length of a first consultation.

  3. Step 3

    Set intake questions and boundaries

    Write the questions for each kind of matter, what counts as urgent and the wording the assistant uses when someone asks for advice.

  4. Step 4

    Choose your data settings

    Decide whether calls are recorded and how long recordings and transcripts are kept. Data stays in the EU, in Frankfurt.

  5. Step 5

    Rehearse, then forward

    Test a few typical enquiries in your browser, then forward the firm's number always, or only when reception can't answer.

Voxiora, an answering service or voicemail for a law firm

How three common approaches handle a firm's incoming calls. Answering services differ between providers, so compare the actual terms.

Voxiora, an answering service or voicemail for a law firm
CriterionVoxiora AI receptionistStaffed answering serviceVoicemail
Calls while lawyers are unavailableAnswered at once, in your firm's styleAnswered by an agent from a general scriptA recorded greeting
Intake for a new matterYour questions, asked every time, in a written summaryA message; the detail depends on the agentWhatever the caller chooses to say
Booking a consultationWith a lawyer in the right area, in Google CalendarUsually a message for you to arrangeNo
Matters you don't handleDeclined politely, using your list of practice areasDepends on the scriptYou call back to decline
Data and recordingEU storage, DPA, recording on or offDepends on the provider's contractDepends on your phone system
What you payA fixed plan from €49 a month on yearly billing, excl. VAT, minutes includedMonthly fee, often plus per-call or per-minute chargesNormally part of your phone contract; the real cost is callers who give up

Comparison by category only; it does not describe any particular company. Staffed services vary by provider. Voxiora prices exclude VAT.

Law firms: common questions

Will it ever give legal advice?

No. Voxiora collects information and arranges consultations. When a caller asks for an opinion on their case, it explains that a lawyer will advise and offers a consultation or a message instead.

How does it decide which lawyer a caller sees?

You link each lawyer's Google Calendar to the areas they handle. Voxiora books only with someone who practises in the relevant area, for the consultation length you set.

Can callers pay for a consultation during the call?

On the Business plan and above it can send a secure payment link by SMS (Stripe Connect). The caller pays on their own phone, so no card details are spoken aloud.

How is confidentiality handled?

Call data is stored in the EU (Frankfurt) under GDPR, with a data processing agreement in every plan. You can switch recording off entirely and decide how long transcripts are kept.

Can a partner follow a sensitive call as it happens?

On the Business plan and above you can listen to live calls, whisper guidance that only the assistant hears, or take the call over yourself.

More industries

Keep exploring

Start today

Let the next call be effortless.

Build your assistant from your website, hear it on your own phone and go live today. Free for 14 days.

Start freeRing my phone