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Phone support for your shop, without a call centre.

Voxiora answers delivery, returns and product questions from your shop's policies and pages and hands complex cases to your team.

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A call, for example

Illustrative scenario

CallerHi, my order was meant to arrive yesterday and it hasn't. Could you check it?

VoxioraOf course. What's the order number?

CallerIt's FH-30971.

VoxioraThank you. The courier shows it as out for delivery today. I'll send you a text with the status now.

Status shared · Order FH-30971 · Out for delivery today

Does this happen to you?

  • A contact form is not a phone

    Customers who can't reach anyone tend to cancel, raise a dispute or post a review instead.

  • Five questions, over and over

    Where's my parcel, how do I return it, do you deliver abroad: the answers never change, and neither do the calls.

  • Sale days arrive in waves

    A busy promotion brings more calls at once than a small team can absorb.

Why an online shop still needs a voice on the phone

An online shop does most of its business on screen, yet a steady share of customers still prefer to call. They want to know where a parcel is, how a return works, whether an item comes up small or whether you deliver to their country. When the only option is a contact form, a simple question can turn into a cancelled order, a chargeback or a public complaint, and the team spends longer tidying up than the call itself would have taken.

Voxiora gives your shop a phone line that answers around the clock from your own delivery, returns and product pages. Connected to your shop platform through Zapier, Make, n8n or the API, it can look up an order while the customer waits. It logs returns and requests for your team, speaks 8 languages for customers abroad and hands complaints to a person with the full conversation attached.

Questions shoppers phone in with, and what Voxiora does

  • Caller

    “My parcel hasn't arrived. Where is it?”

    Voxiora

    Looks up the order through a connected shop system and reads the status back; without a connection it explains delivery times and passes the order number on.

  • Caller

    “How do I send this back?”

    Voxiora

    Explains your returns policy, collects the order number and reason and logs the request for your team.

  • Caller

    “Is the oak side table solid wood?”

    Voxiora

    Answers from your product pages. Stock levels need a connected system; otherwise the question goes to your team.

  • Caller

    “Do you deliver to Austria, and how long does it take?”

    Voxiora

    Answers from your shipping policy, in the customer's language if they switch.

  • Caller

    “The vase arrived broken.”

    Voxiora

    Treats it as a complaint, gathers the details and transfers the call to your team or creates a priority task.

  • Caller

    “Can I change the delivery address?”

    Voxiora

    Takes the request with the order number and passes it to your team, or updates it through a connected system if you've set one up.

What Voxiora takes care of

  • Answers delivery, returns and payment questions from your policies
  • Checks order status during the call through a connected shop system
  • Logs returns, exchanges and address changes for your team
  • Hands complaints to a person with the whole story attached

Tools E-commerce connect

  • HubSpotvia Zapier / Make / n8n
  • Zapier
  • Slackvia Zapier / Make / n8n
  • Google Sheetsvia Zapier / Make / n8n

Get a test call in 30 s

Enter your number and Voxiora calls you within seconds. Talk to it like a customer would.

Who should call you?

Sample call: a delivery that arrived damaged

Illustrative only. The shop, order and policy are invented; your assistant answers from your own policies and product pages, and every call opens with the AI disclosure.

Illustrative scenario

  1. VoxioraFernhill Supply Co., you're speaking with Nova, our AI assistant. How can I help?

  2. CallerHi, the ceramic lamp I ordered arrived with a crack in the base.

  3. VoxioraI'm sorry it arrived like that. Could you give me the order number?

  4. CallerIt's FH-31408.

  5. VoxioraThank you. I've recorded the damage on order FH-31408 as a priority case. Our team replaces or refunds damaged items and will email you within one working day. Do you have a photo of the crack?

  6. CallerYes, I took one when I unpacked it.

  7. VoxioraPerfect. Please reply to that email with the photo. You'll also get a text now confirming the case.

Order look-ups, handovers, evening calls and texts for online shops

  • Orders checked during the call

    Connect your shop platform through Zapier, Make, n8n or the REST API, and Voxiora can find an order by its number and read the status back while the customer is on the line. Phone orders are read back before they go to your team.

  • Escalation with context

    Complaints, payment problems and anything else you specify go live to your support team during working hours, or become a priority task with the conversation attached.

  • Evenings and sale days

    Evening calls and spikes around promotions are answered straight away, several at once depending on your plan, instead of waiting in a queue.

  • A text after the call

    Customers can receive a text, for example confirming that a return has been logged. SMS is included in every plan with a monthly allowance that grows with the plan.

Setting up Voxiora for your online shop

  1. Step 1

    Point it at your shop

    Enter your shop's address. Voxiora reads your delivery, returns and payment policies and your product pages.

  2. Step 2

    Decide what goes to a person

    Choose which topics are escalated, at which hours, and what the assistant collects first: order number, email, reason.

  3. Step 3

    Connect your platform (optional)

    For live order status, connect your shop system through Zapier, Make, n8n or the API.

  4. Step 4

    Run Launch Check

    Before going live, send 25 simulated callers through the assistant and review the answers it flags as weak.

  5. Step 5

    Publish or forward the number

    Show the number on your site, or forward your existing support line always, when it's busy or when nobody answers.

Voxiora, a call centre or voicemail for online shops

Three ways to offer phone support for a shop, compared side by side. Call centres and answering services differ between providers.

Voxiora, a call centre or voicemail for online shops
CriterionVoxiora AI receptionistStaffed answering serviceVoicemail
Hours covered24/7, sale days includedDepends on the hours you pay forMessages only
Answers about policies and productsFrom your own returns, delivery and product pagesFrom the script you provideNo
Order statusThrough a connected system, or passed to your teamUsually a ticket or messageNo
Customers abroad8 languages, switching automaticallyDepends on the agentsNo
ComplaintsTransferred, or raised as a priority task with the full conversationLogged as a ticketHeard when someone checks
What you payA fixed plan from €49 a month on yearly billing, excl. VAT, minutes includedMonthly fee, often plus per-call or per-minute chargesNormally part of your phone contract; the real cost is callers who give up

Comparison by category only; it does not describe any particular company. Staffed services vary by provider. Voxiora prices exclude VAT.

E-commerce: common questions

Can it tell customers where their order is?

Yes, if your shop platform is connected through Zapier, Make, n8n or the REST API. Without a connection, it explains your delivery times and passes the order number to your team.

Will it issue refunds?

No. Voxiora logs refund and return requests for your team but never moves money itself. Decisions and refunds stay in your shop system.

Can customers place an order by phone?

Yes. It takes the order, reads it back and sends it to your team. On the Business plan and above it can also text a secure payment link during the call (Stripe Connect).

We sell across Europe. Which languages are covered?

English, Polish, German, Spanish, French, Italian, Portuguese and Dutch, with automatic switching when the customer changes language, even mid-call.

Can it share the load on a sale day?

It answers several calls at once, depending on the plan: one on Essential, two on Pro, five on Business and ten on Enterprise. Callers get an answer rather than a queue.

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