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Voxiora
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Reservations taken, even mid-service.

Voxiora takes table bookings and changes, answers menu and allergen questions from your information and speaks to guests in their own language.

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A call, for example

Illustrative scenario

CallerHi, have you got a table for two on Friday at around half past seven?

VoxioraFriday at 19:30 for two is available, or a window table at 19:45. Which would you like?

CallerThe window, please. It's our anniversary.

VoxioraLovely. A window table for two on Friday at 19:45, with the anniversary noted for the team. What name shall I book it under?

Table reserved · Fri · 19:45 · Window table for 2 · Bennett

Does this happen to you?

  • Service comes first

    During the rush, the phone and the guest at the door compete for the same pair of hands.

  • Visitors from abroad

    A guest calling from another country may not share a language with anyone on shift.

  • Big bookings need detail

    A group enquiry jotted on a scrap of paper loses the date, the budget or the dietary needs.

Hospitality's phone problem, at its busiest hour

In a restaurant or hotel the phone is busiest at precisely the moments the team is busiest: the start of service, evening check-in, the Sunday lunch rush. A host can greet the party at the door or answer the call, rarely both. Many calls come from visitors planning a trip, sometimes in a language no one on shift speaks, and larger enquiries for birthdays or company dinners need more detail than a quick note in the reservations book can hold.

Voxiora handles reservations and changes within the rules you set, answers questions about the menu, dietary options, allergens, opening times and parking from your own information, and records group and event enquiries in full for the person who looks after them. It speaks 8 languages and follows the guest into theirs automatically, so a call from abroad is answered as naturally as one from down the road.

What guests ring about, and what Voxiora does

  • Caller

    “Could we have a table for five on Sunday at one?”

    Voxiora

    Checks availability against your booking rules, reserves the table and notes requests such as a high chair or a quieter corner.

  • Caller

    “Is the risotto suitable for someone who can't eat dairy?”

    Voxiora

    Answers from your menu and allergen notes, records the requirement on the booking and passes anything uncertain to staff rather than guessing.

  • Caller

    “We'd like the private room for a retirement dinner.”

    Voxiora

    Takes the date, numbers, budget and menu preferences and sends the enquiry to your events contact with a summary.

  • Caller

    “What time is check-in, and can I arrive after midnight?”

    Voxiora

    Answers from your hotel information and notes a late arrival for reception, or passes the request on if it needs a decision.

  • Caller

    “Can we change our booking from four to six people?”

    Voxiora

    Finds the reservation, checks that a larger table is free and updates it, or offers other times if not.

  • Caller

    “Haben Sie am Samstag noch einen Tisch frei?”

    Voxiora

    Continues in German from the first sentence and handles the reservation in the guest's language; your team receives the usual summary.

What Voxiora takes care of

  • Takes reservations, changes and cancellations within your booking rules
  • Answers menu, dietary and allergen questions from what you've written
  • Records group, private dining and event enquiries in full
  • Talks to guests in 8 languages, switching automatically

Tools Hospitality connect

  • Google Calendar
  • Google Sheetsvia Zapier / Make / n8n
  • WhatsAppvia Zapier / Make / n8n
  • Slackvia Zapier / Make / n8n

Get a test call in 30 s

Enter your number and Voxiora calls you within seconds. Talk to it like a customer would.

Who should call you?

Sample call: a hotel guest arriving late who wants dinner

Illustrative only. The hotel, guest and times are invented; your assistant uses your own booking rules, opening hours and menu information, and opens every call with the AI disclosure.

Illustrative scenario

  1. VoxioraBrackenridge Hotel, you're speaking with Nova, the hotel's AI assistant. How can I help?

  2. CallerHello, I have a room booked for tomorrow, but my train doesn't get in until half past nine. Is that a problem?

  3. VoxioraNot at all. Reception is staffed through the night, so you can check in whenever you arrive. I'll add a note to your booking. May I have your surname?

  4. CallerIt's Lindgren. Will I still be able to get dinner?

  5. VoxioraThe restaurant takes last orders at 22:00. I can reserve a table for you at 21:45. Would you like that?

  6. CallerYes, please, a table for one.

  7. VoxioraDone: a table for one at 21:45 tomorrow, and your late arrival noted for reception. You'll receive a text with both details.

Reservations, handovers, late-night calls and texts in hospitality

  • Reservations within your rules

    Voxiora books directly in Google Calendar and connects to other reservation tools through Zapier, Make, n8n or the API. It respects the times and party sizes you accept and records special requests on the booking.

  • The manager, when needed

    Complaints, large parties or anything else you choose are put through to the manager with a short note. If service is too busy for anyone to answer, the assistant takes a detailed message.

  • After the kitchen closes

    Calls after closing are answered like the rest: guests reserve for tomorrow, check opening times or leave an event enquiry, and the summaries are ready when the team returns.

  • Text confirmations

    Guests can receive a text with the date, time and party size. SMS is included in every plan with a monthly allowance, and reminders before the visit can be switched on.

Bringing Voxiora into your restaurant or hotel

  1. Step 1

    Use your website as the starting point

    Enter your restaurant or hotel website. Voxiora gathers the menu, opening times and contact details into a first draft.

  2. Step 2

    Set booking rules

    Define the times you take reservations, the largest party you accept by phone and when a request should go to staff instead.

  3. Step 3

    Check menu and allergen notes

    Make sure dietary and allergen information is in the knowledge base, along with what to say when the assistant can't confirm something.

  4. Step 4

    Choose a voice for the venue

    Pick a voice that suits the room. Switching between the 8 call languages happens automatically.

  5. Step 5

    Test and forward

    Try a booking, a change and an event enquiry in your browser, then forward your number during service or around the clock.

Voxiora, an answering service or voicemail for restaurants and hotels

Three ways to keep reservation calls answered during service, compared side by side. Answering services differ between providers.

Voxiora, an answering service or voicemail for restaurants and hotels
CriterionVoxiora AI receptionistStaffed answering serviceVoicemail
Calls at peak serviceAnswered at once, nobody leaves the floorAnswered by an agent off siteA recorded greeting
ReservationsMade during the callOften a message; some can book if given accessNo
Guests calling in another language8 languages, switching automaticallyDepends on the agents' languagesNo
Dietary and allergen questionsAnswered from your notes; uncertain ones passed to staffFrom the script you supplyNo
Private dining and group enquiriesCaptured in full with a written summaryA messageWhatever the caller says
What you payA fixed plan from €49 a month on yearly billing, excl. VAT, minutes includedMonthly fee, often plus per-call or per-minute chargesNormally part of your phone contract; the real cost is callers who give up

Comparison by category only; it does not describe any particular company. Staffed services vary by provider. Voxiora prices exclude VAT.

Hospitality: common questions

Can it book into our reservation system?

Voxiora books directly in Google Calendar. Other reservation systems can be connected through Zapier, Make, n8n or the REST API; without a connection, requests reach your team as messages.

How does it deal with allergies?

It answers only from the allergen information you supply and adds any allergy to the booking note. If it can't confirm something, it says so and passes the question to your staff.

Can guests speak to it in their own language?

Yes. It handles calls in English, Polish, German, Spanish, French, Italian, Portuguese and Dutch, and switches when the guest does, even halfway through a call.

Can it take a deposit for a large group?

On the Business plan and above, Voxiora can send a secure payment link by SMS during the call (Stripe Connect), so the deposit is paid before the guest hangs up.

Does it suit hotel enquiries too?

Yes. It answers questions about rooms, facilities and check-in times from your information and passes room requests to reception, or books into a connected system through Zapier, Make, n8n or the API.

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