From forwarded call to finished task
You choose the moments Voxiora takes over: every call, only when you are busy, when you don't pick up, or when the phone is off. The forwarding is a standard code on your mobile or a setting in your phone system, and the dashboard shows the exact code with your Voxiora number filled in.
Once connected, the assistant states that it is an AI, then simply talks. Callers can interrupt, change their mind or switch language and the conversation keeps up. Answers come from your knowledge base; if the honest answer is "someone will call you back", that is what it says, and the request appears in your tasks inbox.
Voicemail records the problem. This solves it.
Plenty of callers hang up at the beep and dial the next number on the list. With Voxiora the call ends with something done: an appointment in your calendar with an SMS confirmation, an order or message taken down and read back, or, on the Business plan and above, a secure payment link sent while the caller is still listening.
On the Pro plan and above you can also have urgent calls flagged straight away by email, SMS, Slack or push notification, so the calls that matter reach you within moments rather than at the end of the day.
How it compares with a staffed answering service
A staffed answering service puts a person on the line who works from a script you supply, typically billed per call or per minute on top of a monthly fee. Voxiora picks up instantly, quotes your own prices and services and books directly into your calendar, on a fixed plan with minutes included.
Switching does not have to be all at once. Many owners start by forwarding only unanswered calls or only the evening hours, then compare the summaries before widening the coverage.